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Frequently Asked Questions

We maintain a list of Frequently Asked Questions in our Support section which you can access here.

Return Policy

We hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Purafil Inc
Attn: Returns
RMA #
2654 Weaver Way
Doraville, GA 30340
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to ship your return.


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


EXCEPTIONS

The following items cannot be returned or exchanged:

  • Filter Replacements

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


QUESTIONS

If you have any questions concerning our return policy, please contact us at:
[email protected]

Last updated July 16, 2020